The ability to manage conflict is undoubtedly one of the most important
interpersonal skills a manager needs. Over the years, three differing
views have evolved regarding conflict in organizations. One view argues
that conflict must be avoided, that it indicates a malfunctioning within
the organization. We call this the traditional view of conflict.
A second view, the human relations view of conflict, argues that
conflict is a natural and inevitable outcome in any organization and
that it need not be negative, but rather, has the potential to be a
positive force in contributing to an organization's performance.
The third and most recent perspective proposes not only that
